Shipping estimates are given for shipments in the Continental U.S.; for shipment elsewhere PQI (Productivity Quality, Inc.) quote will inform the customer of applicable freight options or estimates.
Our Order Processing hours are Monday through Friday, 7:00 AM until 4:30 PM Central Standard Time. Orders must be received by 2:30 PM in order to process and meet our 3:00 PM shipping deadline. Any orders received outside these hours will be processed the next business day.
Purchase cancellations are accepted but may incur a return fee to be charged in cases where item(s) have been shipped or travel arrangements have been booked.
Returned products must be in new condition with all original packaging and documentation, and free of etching or other indelible markings.
Returned goods must be accompanied by a Returned Goods Authorization number, which can be obtained by calling Productivity Quality, Inc. at 224-726-0076. Returns without an RGA number will be refused.
Freight charges for returned goods will be paid by the customer.
A restocking fee may be charged for returns.
Parts and accessories are not returnable. Defective parts or accessories will be replaced by the manufacturer, whose policies will pertain.
We accept approved and authenticated Visa, MasterCard and American Express cards. We reserve the right to refuse credit card transactions for international security reasons. Productivity Quality, Inc. will appear as the billing entity on your credit card statement.
Purchase orders and checks are accepted upon prior credit approval.
Checks must be payable to Productivity Quality, Inc.
Modifications to Prices or Billing Terms
We at Productivity Quality, Inc. reserve the right, at any time, to change its prices and billing methods for products or services sold, effective immediately upon posting on the site or by e-mail delivery to you.
A simple acceptance decision rule, in accordance to ASME B220.127.116.11-2001, applies for conformance verification.